We accept bank transfer, UPI, and approved card payments for verified customers.

Yes. Most orders require advance payment before production or stone sourcing begins.

All domestic transactions are processed in INR unless a special export invoice is issued.

For diamonds, it is typically 5 carats. For jewellery, MOQ depends on the design and stone selection.

Lead time depends on stock availability, stone selection and approval cycle. We share an estimate before confirmation.

Yes. Custom orders are welcome and may require extra time for design approval and production.

Cancellations are reviewed before production starts. Once work has begun, cancellation may not be possible.

We use trusted domestic and international shipping partners depending on the destination and order type.

Delivery time varies by location and product type. We share the expected window after order confirmation.

High-value shipments are packed securely and can be dispatched through insured logistics methods when applicable.

Shipping terms are confirmed on the final invoice and may vary for domestic, export and custom orders.

Yes. Eligible diamonds are supplied with certification from trusted grading laboratories.

Every piece undergoes inspection before dispatch to ensure finish, setting and matching quality.

Custom products are checked against the approved specifications before shipment.

Customer information is used only for communication, billing and service support, and is handled carefully.

No. Order documents and personal information are stored securely and shared only when required for processing.

Any dispute is handled under applicable Indian law and we encourage resolution through discussion first.

We aim to respond as quickly as possible and keep communication clear throughout the process.